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Proudly Australian |
It is desirable that a close relationship with our customers will enable us to provide products and services that are seen to be good value, up to date, without defects and supported by reliable backup. The key to achieving our continuous improvement is through the active participation and training of our employees. Job satisfaction and pride in work are a result of this emphasis. Contact with and feedback from our suppliers regarding issues of quality, reliability, performance and timely delivery of products and components are seen as important in achieving customer satisfaction. Suppliers are to be encouraged to be involved as partners in the process, with preference being given to those who show an equal commitment. ISO-9001 is a world recognised standard. Our quality system, which conforms to AS/NZS ISO-9001 ensures a managed approach to achieving our goals of total customer satisfaction through products and services which meet or exceed our customers wants and needs. |